Refund policy

SUNBALA — Return & Refund Policy

Last updated: July 26, 2026

At SUNBALA, we want you to be happy with your purchase. This policy explains when and how you can return a product and receive a refund.

1. Return Window

You may request a return within 4 days of the delivery date shown on your order tracking. Requests made after this 4-day window will not be accepted.

2. Eligibility for Return

We only accept returns for items that arrive:

● Torn or damaged, or

● Defective in material or workmanship.

We do not accept returns for reasons such as change of mind, incorrect size selection, or dislike of the product, unless the item is torn, damaged, or defective.

3. Unboxing Video Requirement

A clear, continuous, unedited unboxing video is mandatory for all return and refund claims. The video must:

● Start before the package is opened, showing the sealed parcel and shipping label.

● Continuously show the package being opened, with no cuts or pauses.

● Clearly show the damaged, torn, or defective item.

Claims submitted without a valid unboxing video will not be eligible for return, replacement, or refund. This requirement helps us verify the condition of the product at the time of delivery and prevents fraudulent claims.

4. How to Request a Return

To request a return, please contact us within 4 days of delivery with the following:

● Your order number

● Photos of the torn/defective item

● The unboxing video (as described above)

● Phone: +91 83 4403 5297

● Email: sbrbrr123@gmail.com

● Address: 24A1, Ayyasamy Nagar, 3rd Street, P.K. Road, Kangayam, Tamil Nadu 638701, India

5. Refund Process

Once your return request and unboxing video are reviewed and approved, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within a reasonable time after we receive and inspect the returned item.

6. Non-Returnable Situations

We are unable to offer a return, replacement, or refund in the following cases:

● Return request made after 4 days from delivery.

● No unboxing video provided, or the video is edited, cut, or does not clearly show the package being opened.

● Item is not torn, damaged, or defective (e.g. change of mind, wrong size ordered, color preference).

● Item shows signs of use, washing, or alteration by the customer.

7. Shipping Costs for Returns

If the return is approved due to a torn or defective item, SUNBALA will bear the cost of return shipping. Please retain proof of shipment until your refund is processed.